We Are Committed to Safeguarding Customer Information In order to better serve your needs now and in the future, we may ask you to provide us with certain information. We understand that you may be concerned about what we will do with such information – particularly any personal or financial information. We agree that you have a right to know how we will utilize the personal information you provide to us. Therefore, we have adopted this Privacy Policy to govern the use and handling of your personal information.


This Privacy Policy governs Employee Loan Solutions and our use of nonpublic personal information about you. This Privacy Policy does not govern publicly available information we obtain about you.

Types of Information

We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on the TrueConnect loan application web site
  • Information we receive from your employer via periodic payroll census/eligibility file extracts
  • Information confirmation we receive from a third party identification verification service,

Use of Information

We request certain information from your employer to continually qualify your eligibility for the TrueConnect loan program. Only active employees, who meet specific income and employment tenure thresholds, are eligible for TrueConnect loan offerings and the data received from your employer’s payroll system is required to independently verify this eligibility. We do not receive or store such specific information from your employer, such as social security number or bank account information, which would potentially compromise your online security. This payroll based information is received from your employer on an ongoing basis in order to accurately assess your eligibility for TrueConnect loan offerings at any point in time. Information received directly from you is further used to authenticate your identity with a third party service in compliance with Federal consumer lending law and to facilitate the transfer of TrueConnect loan funds to a bank account of your choosing.

Former Customers

Even if you are no longer our customer, our Privacy Policy will continue to apply to you.

Confidentiality and Security

We will use our best efforts to ensure that no unauthorized parties have access to any of your information. We restrict access to nonpublic personal information about you to those individuals and entities who need to know that information to provide products or services to you. We will use our best efforts to train and oversee our employees and agents to ensure that your information will be handled responsibly. We currently maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Information Obtained Through Our Internet Site

Employee Loan Solutions is sensitive to privacy issues on the Internet.

We believe it is important you know how we treat the information about you we receive on the Internet. In general, you can visit the Employee Loan Solutions Internet site without telling us who you are or revealing any information about yourself. Our Internet servers collect the domain names, not the e-mail addresses, of visitors. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Employee Loan Solutions uses this information to measure the use of our site and to develop ideas to improve the content of our site.

Should you choose to apply for a TrueConnect loan, we will first assess your eligibility by authenticating your employment. You will be required to enter several pieces of personally identifiable information about yourself (not social security number) in order for us to look up and verify your employment status and income/tenure eligibility.

Should you pass eligibility tests for the Bank to offer TrueConnect loan products, you will be required to provide proof of your identity to a third party confirmation service as part of the federal Customer Identification Program (CIP). This will require you to submit your social security number. Employee Loan Solutions will use this data for this purpose in accordance with section 326 of the USA PATRIOT Act of 2003.

Once you are fully qualified as eligible and your identification is confirmed, you will be offered one or more qualifying TrueConnect loan offers. Upon selecting your desired loan product, you will provide a bank account routing and account number in order to facilitate the transmission of approved loan funds to a destination of your choosing.

Upon completion of these steps, Employee Loan Solutions will transmit your personal information to SUNRISE BANKS, N.A., in order for them to establish your new loan on their loan making system. You may access their privacy policy here: https://sunrisebanks.com/privacy-policy/

Upon transmission of your personal information to SUNRISE BANKS, N.A., Employee Loan Solutions will purge your social security number and bank account information from our storage.

Your Contact Information

Your personal contact information, such as telephone numbers, mailing address, or email addresses are not sold or distributed to third parties outside of the purpose of qualifying your eligibility, funding, or servicing TrueConnect loans. It is our policy to hold your personal information strictly for these purposes.